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      The Solution of Poor Contact Between Chip and Printer

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      31 Mar,2020

      Please click below link for the Video Support that introduced the scratch test to solve the problem of poor contact between chip and printer.

      http://www.jsfwqhs.com/uploads/media/191216/1-2003311A100.mp4

       

      I Scratch Test Operation (Take a Ricoh cartridge chip for example)

      1. Open the printer's front cover


      2. Take out the cartridge


      3. Colour the chip contactors


      4. Install the cartridge into the printer


      5. Close the cover


      6. Check the contactors' scratches



      II Result Analysis

      ①If scratches appeared to all chip contactors, it is determined as complete contact, otherwise it is determined as incomplete contact.

      ②If unusual scratches occur, please check whether the printer probes are bent or aging, and replace it in time if that happens.

      ③If probes are working good, please ensure the toner cartridge matches the printer model.


      III Error Codes Displayed for Poor Contact Between Chips and Laser Printers

      Printer Brand

      Error Code

      HP

      Supply memory error

      Canon

      Cartridge Communication Error

      Samsung

      X toner cartridge is not installed. Install it. (X means color)

      Lexmark

      Reinstall missing or unresponsive cartridge [31.40]

      Xerox

      Check the X Toner Cartridge Position (X means color)

      Sharp

      Install the developer cartridge.

      Ricoh

      Toner Cartridge Setting Error

      Toshiba

      Replace X Toner Cartridge

      Kyocera

      Non-genuine Toner